In order to bring business instant messaging into a
company's workplace, there are many steps that need to be taken in order to
ensure that the IM client is used to its full potential. Before having the
program installed on all employee's computers, be sure to set-up some
guidelines and rules to make sure that employees do not abuse the privilege of
IM during the workday.
In addition, it is also important that everyone is educated
on the benefits and uses of business instant messaging and how it can be used
in the workplace. Some employers prefer to have an instructional meeting about
how IM can be used specifically in their company, whereas others use online
tutorials or let employees learn how to fully use the program and its
capabilities.
Guidelines
Some guidelines that companies establish for the use of
business instant messaging include whether or not conversations will be
monitored, file transfer procedures, and which employees can be converse with
one another. Creating a company IM guideline sheet and distributing it to all
employees is best way to ensure that no one is confused about the policies. In
addition, creating a reprimand policy in case the business instant messaging
program is abused is crucial to ensure that employees know their boundaries and
know the consequences of abusing the privilege of using IM at work.
Use
There are many uses for business instant messaging in the
workplace. File transfers and other collaborative tools like co-browsing can
increase efficiency and allow employees to work together while remaining at
their desks. In addition, employees can also ask questions of other employees
while continuing to work on other tasks while waiting for an answer, which is
usually instant if the co-worker is available. This is is one of the true
highlights of IM – employees can work and communicate together instantly ,
whether they are in the same office or across the world on different
continents.
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