Instant Messaging on the Go

Instant messaging while away from your own computer used to be a pipe dream, but more widespread smartphone use and more development for mobile applications have paved the way for instant messaging programs to become more versatile. These programs can now be used via the web (using a web client that just requires internet access to go to the website) or via a mobile version of the regular software that is downloaded onto a user's computer.

This type of mobility and easy access has made it simpler than ever to use instant messaging while on commuting, away from the computer, or even during a conference or meeting when an urgent IM is received. 

In order to use a mobile instant messaging application, all users need to do is download and install the application, and then sign in using their regular login information that is used on the computer program. Many applications allow users to save their login information so they don't have to re-enter it each time they re-open the program. Once they are logged in, they are able to use the text chat instant messaging function, and can have instant messaging conversations with users that are online and on their contact lists.

Better communication can allow for increased productivity and better time management.

How to Use Business Instant Messaging Effectively

 In order to bring business instant messaging into a company's workplace, there are many steps that need to be taken in order to ensure that the IM client is used to its full potential. Before having the program installed on all employee's computers, be sure to set-up some guidelines and rules to make sure that employees do not abuse the privilege of IM during the workday.

In addition, it is also important that everyone is educated on the benefits and uses of business instant messaging and how it can be used in the workplace. Some employers prefer to have an instructional meeting about how IM can be used specifically in their company, whereas others use online tutorials or let employees learn how to fully use the program and its capabilities.

Guidelines

Some guidelines that companies establish for the use of business instant messaging include whether or not conversations will be monitored, file transfer procedures, and which employees can be converse with one another. Creating a company IM guideline sheet and distributing it to all employees is best way to ensure that no one is confused about the policies. In addition, creating a reprimand policy in case the business instant messaging program is abused is crucial to ensure that employees know their boundaries and know the consequences of abusing the privilege of using IM at work.

Use

There are many uses for business instant messaging in the workplace. File transfers and other collaborative tools like co-browsing can increase efficiency and allow employees to work together while remaining at their desks. In addition, employees can also ask questions of other employees while continuing to work on other tasks while waiting for an answer, which is usually instant if the co-worker is available. This is is one of the true highlights of IM – employees can work and communicate together instantly , whether they are in the same office or across the world on different continents.